Job Posting
Centralized Scheduler
Purpose: Centralized Scheduler will facilitate the scheduling of appointments for various hospital departments including, Radiology, Cardio-Pulmonary, Same-Day Surgery, Family Medicine and other ancillary departments as determined by Administration. This position will obtain essential information for registration, scheduling and insurance referral. Provide customer service to patients, care providers and others through effective, timely communication such as telephone triage, email, and written correspondence. Perform other scheduling duties as requested.
• Schedules appointments accurately and completes pre-registration including insurance verification.
• Enters in system and notifies patients of co-payments, deductibles or deposits needed, collecting when appropriate.
• Makes appointments from calls and orders work queues.
• Reschedules and cancels appointments, and communicates these changes as needed with patients/families and departments/clinic.
• Coordinates multiple appointments.
• Schedules interpretation services as needed for appointments.
• Demonstrates positive customer service when greeting patients, care providers and others.
• Provides patient/family service instructions prior to appointment as directed by service department.
• Provides directions/maps, and parking instructions as needed.
• Works with system to set up appointment reminder phone calls.
• Secures demographics, guardian and emergency contacts, guarantor, and coverage information.
• Verifies insurance eligibility for services.
• Updates registration when patient’s information changes.
• Verifies and/or requests referral from PCP at the time of scheduling the appointment.
• Ensures Physician orders are linked to appointments in system.
• Links system orders to appointment.
• Enters signed, faxed orders to appointment and scans original to the electronic record.
• Reviews daily work queues to assure accuracy of appointment information and completion of needed appointments.
• Corrects own errors as identified by peers, leadership, or department.
• Meets productivity requirements for appointment events, registration errors, orders, and others as identified by department leadership.
• Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position.
• Demonstrates positive customer service when greeting patients, care providers and others.
• Contributes to improvements in process and systems.
• Notifies appropriate leader, clinic or provider if/as needed to resolve customer complaint/concern.
complaint/concern.
Work Experience, Skills, and Strengths
• Knowledge of medical terminology, medical diagnostic procedures, health care billing and authorization preferred, but not required
• Experience in hospital registration or admitting experience is desirable
• Excellent customer service skills required
• Skill in typing and usage of Microsoft Outlook and Word
• Ability to pay close attention to detail
• Must be highly skilled in verbal communication, problem solving, prioritization and organization
• Ability to work with minimal supervision
Physical Requirements
• Must be able to bend, stoop, lift at least 40 pounds, and move intermittently throughout the workday.
• Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met
• May be required to lift equipment, supplies, etc.
EOE
Additional Information
Position Type : Full Time
Contact Information
Salem Memorial District Hospital
35629 Highway 72
Salem, MO 65560
Phone: 573-729-6626 |
